Ticket modification policies
Standard modification fee is 40 USD per ticket. You may be offered a special fare or insurance at checkout, which allow you to modify tickets without fees. Regardless of fare or insurance applied, difference in fares between original and new tickets (if applicable) are paid additionally.
All modification requests must be submitted in writing to email firstname.lastname@example.org no later than 72 hours before departure. Special fare or insurance may offer more flexible terms. Please note that it may take up to 24 hours to process your modification with the rail carrier.
If you purchase new tickets at the rail station, your original tickets must be canceled with us directly. You must notify us about it no later than 72 hours before departure if you would like to receive a refund for the original ticket. Please note that refund will be issued in accordance with our cancellation policies.
Tickets booked with non-refundable tariff can not be modified.